Frequently Asked Questions...
What does a Funeral Arranging service do?
We organise every detail of the funeral wishes for our clients, whether it is for someone who has recently passed away, or for those who wish to make forward plan arrangements for their own funeral.
Personal Touch offers all the services required for a burial or Cremation and the after gathering; all under one roof.
How are you different from a funeral director?
We differ primarily in 5 ways
1. We offer the total range of services needed for the entire funeral event all under one roof, and booked with just one initial call.
2. We offer a wide choice of services from different providers so that we can meet all budgets and wishes.
3. Clients can choose to book as many or as few of the services that we offer giving them greater flexibility, and allowing them to choose services that match their budgets.
4. Clients receive a typed detailed 'cost and services chosen' breakdown,with personal reminders and time deadlines to assist them when they are at their most vulnerable.
5. We organise as much or as little as our clients request, and we are there on the day to ensure all runs smoothly for both the funeral and the after gathering. Visit 'Our Approach' section
What services do you provide
We have one of the widest range of services to help you.
We will help you plan and then organise a beautiful funeral - Burial or Cremation, a Memorial or affairs such as Will writing, dealing with personal effects and counselling for boh children and adults. See our full range of services here
Can you help me at short notice or do I have to book your services in advance?
We are here to help you as, and when you need assistance, and can help you organise a beautiful funeral if necessary at short notice. Visit 'Our Services' to explore our full range
Do you only offer daytime office appointments?
We offer a wide selection of appointments at our central South london location. We are conveniently situated between Clapham Common or Clapham North - Northern line tube and mainline train and Brixton - Victoria line tube and main line train.
Buses 35, 37, 417, 355, P5 and 137 stop just 3 minutes from our offices.
If coming by train to the office just let us know the time of your arrival, and we will arrange to collect you from the station.
Your Personal Funeral Arranger can also visit you and key family members in the comfort of your own home make all your funeral plans; at no extra cost.
Appointments are available up until 7pm on weekdays and 5pm on Saturdays.
To what level do you plan my Burial or Cremation?
We can take care of everything for you.
We will advise, plan and organise all your requirements to meet your personal wishes. We have all the services that you need to plan your funeral all under one roof. This includes, Funeral Directors, Flowers, Order of Service, Cemetery or Crematorium and Catering and Venue hire just to name a few.
Your Personal Funeral Arranger will assist you throughout the planning process taking care of all details for you, and they will be with you on the day of the event to ensure everything runs smoothly.
Can you help someone make their own funeral plans?
Yes, we can plan a Funeral for you at any time.
We have a growing number of clients who we work with to plan their own funeral wishes in advance, which relieves stress on remaining family members and ensures the individual's wishes are respected when the time comes. We are unique inthat we can offer a coice of funeral plan companies to suit your individual wishes, therefore ensuring that you pick a funeral plan that is just right for you. Find out more about here
Will you only work with your client service providers?
We have a wide list of professional organisations and individuals that we work with who are experienced in providing services within the burial and cremation industry, and who whose levels of detail and serice we can vouch for.
However, should you have a company or organisation that you would like us to liaise and work with on your behalf, then we will be happy to do so.
Can you help me with just a selection of services?
Yes we are here to help minimise the stress of planning a funeral.
So clients can choose to use us to plan the entire funeral day or for just a select number of services.
What geographical areas does your services cover?
We offer all services for Burials and Cremations throughout the London area. Our Memorials services are available to a wider catchment area.
Will you organise everything that I need for my Funeral, or do you just advise me and leave me to do it myself?
No, we take care of all your needs.
This will include not only the organisation of your burial or cremation, but also the personal supervision of all aspects of your agreed plans on the day will be carried out by your personal Funeral Arranger.
Will you be there to assist me on the day?
Yes, we will
Our planning service provides you with your own dedicated Personal Consultant who as well as arranging all your wishes, will be with you on the day to co-ordinate the smooth running of your event.
If yes, is there an extra charge for assistance on the day?
This service is included in the price of all our service plans
Is there a charge for your service?
Yes. We charge a fee to clients for whom we organise events. Our prices start from just £39.00 See a list of our services and prices by clicking here
What after-care support services do you provide?
We can give you guidance and advice on a whole range of subjects including Probate, Will writing, Grief Counselling and help and advice for the elderly. See our section ‘On going Support’